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About RCBC AccessOne  |   Frequently Asked Questions  |   Enrollment Procedures

RCBC ACCESSONE FREQUENTLY ASKED QUESTIONS (FAQs)

» What is RCBC AccessOne?
» What are the features of RCBC AccessOne?
» What are the minimum hardware and software requirement for RCBC AccessOne?
» What type of browser can I use for RCBC AccessOne?
» How secure is the RCBC AccessOne system?
» What type of accounts can I enroll in the RCBC AccessOne?
» How will I know if my accounts are already enrolled?
» Are there costs or fees to pay for using RCBC AccessOne?
» What happens if I forget my user ID?
» What happens if I forget my password?
» Tips for User ID and Password
» Can I change my password any time?
» How do I ensure the security of my password?
» What happens if I pick a user ID that is the same as another customer?
» How soon can I access my account information in RCBC AccessOne?
» How can I enroll my other RCBC account to RCBC AccessOne?
» When I leave my RCBC AccessOne idle for a period of time, why do I need to login again?

What is RCBC AccessOne?
RCBC AccessOne is an Internet Banking facility of Rizal Commercial Banking Corporation (RCBC) that enables you to access your RCBC Accounts and do banking transactions online 24/7.

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What are the features of RCBC AccessOne?
• Account Inquiry
• Fund Transfer
    To Own Account
    To Other RCBC Account
    To Other Bancnet member banks
• Request
    Checkbook Request
    Managers Check Request
    Stop Payment Order
• Bills Payment
• Online Placement of Time Deposit
• Bankard Inquiry
• Remittance Inquiry (RCBC Telemoney)
• SMS or Email Alerts of account status
• RCBC eShop New!s

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What are the minimum hardware and software requirement for RCBC AccessOne?
In order to use this facility effectively, your computer must have at least the following specifications:
RAM: 64 MB minimum
Modem: 56k minimum
Operating system: Windows or other operating systems that support Internet Explorer 6 or above
Resolution: Best viewed with 1024 x 768 resolution

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What type of browser can I use for RCBC AccessOne?
We encourage that our clients use the Internet Explorer 6 or above.
Javascript is required to login and use RCBC AccessOne. Please enable JavaScript on your browser.

How to Enable Java Script in Internet Explorer
  1. Select Tools > Internet Options
  2. Click Security tab
  3. Click Custom Level button
  4. Enable all in Scripting options: Active Scripting, Allow paste operations via script, Scripting of Java applets

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How secure is the RCBC AccessOne system?
The RCBC AccessOne is hosted in a secure server.

Each page you view and any information submitted on RCBC AccessOne is encrypted between the client's computer and the RCBC AccessOne server using 128-bit SSL. It allows the server and client to authenticate each other and to negotiate an encryption algorithm and cryptographic keys before the application protocol transmits or receives its first byte of data. Even in the highly unlikely event that the transmission is intercepted, it will not be usable to anyone.

Sensitive data is encrypted
Sensitive data such as the client's RCBC AccessOne password is encrypted using a one-way 160-bit hash cryptographic algorithm that turns an arbitrary-length input into a fixed-length binary value, and this transformation is one-way, that is, given a hash value it is statistically infeasible to recreate a document that would produce this value. Even if our password database falls into the wrong hands it would be hard for the intruder to recover user passwords. So when someone asks for passwords, neither the administrator nor the system can show them.

We take steps to make sure our Internet banking system is safe and secure, and it's important that you do the same.

To help you, here are the precautions you should take while banking online.

  • Keep passwords and other information safe by:
    • Not writing down or storing your Internet banking password or information on your computer;
    • Not sharing with anyone else access to your password or information. We will never contact you to ask you for this information – if you get an email or a phone call asking for this information, a fraudster is at work;
    • Changing your password or information immediately if you think that someone else knows it – you can do this by logging on to Internet banking and using the 'Change Password' and 'Change Information' options in the left hand menu.
  • Make sure your password is secure by:
    Choosing a 'strong' 6 to 15 character password for Internet banking and changing it regularly. Use a mix of letters and numbers (like c4t or d0g), that you can remember without writing down. And avoid using words that may be easy for others to guess, such as the name of a family member or pet.
  • Be careful where you log on:
    • We strongly advise not to use Internet banking on publicly accessible computers, in places such as Internet cafes, as they are not always secure.
    • Do not choose or change your password or information from a computer in a public place.
    • If you are using the RCBC AccessOne from a public place, do not leave the computer unattended while you are logged on to Internet banking, and ensure that no one is watching what you type.
  • Check your accounts regularly:
    Be sure to check your accounts regularly – it's a good way of spotting any suspicious transactions. If you notice anything that looks out of the ordinary, please contact us immediately on (632) 877-RCBC (877-7222) or e-mail at customercontact@rcbc.com
  • Check whether the web page is secure by:
    Checking the first few characters of the web address in your address bar has changed from the usual 'http' to 'https' – the 's' stands for secure, looking for a small padlock icon, in the locked position, in the bottom right-hand corner of your screen. Find out how to check whether a web page is secure.
  • Check the site certificate
    Sites that are legal and secured always show a valid site certificate.
  • Always log off
    Finally, always click 'Log off' when you've finished using Internet banking wherever you are, and always close your browser. This will prevent others from gaining access to your accounts online.

    If you suspect that any of your RCBC accounts have been accessed online by someone other than yourself, contact us immediately on (632) 877-RCBC (877-7222).

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What type of accounts can I enroll in the RCBC AccessOne?
RCBC AccessOne is available to all retail/individual clients. Accounts eligible for enrollment are the following:
• Active accounts
• All product types of CA/SA/TD (PHP and other currencies)
• Accounts with IND and JOR connector codes
• MyWallet Prepaid Cards

There are two methods of enrollment:

Enrollment of Non-ATM Accounts
  1. Select RCBC AccessOne in the homepage. Click Enroll Now in the login page.
  2. Click Enroll Now for Non-ATM Account.
  3. Read and accept the Terms and Conditions by clicking I agree.
  4. Input the account number to be enrolled.
  5. Fill up the online enrollment form and click Submit.
  6. Print and sign the accomplished form then submit to the branch of account for approval.
    *NOTE: Submission of the signed form to the branch of account shall be within 10 banking days from enrollment. Otherwise, your application for RCBC AccessOne will be cancelled.
  7. Receive a confirmation email that your RCBC AccessOne enrollment has been activated.
Enrollment of ATM Accounts/ MyWallet Prepaid Cards
  1. Select RCBC AccessOne in the homepage. Click Enroll Now in the login page.
  2. Click Enroll Now for ATM Card/ MyWallet Prepaid Card.
  3. Read and accept the Terms and Conditions by clicking I agree.
  4. Input Card Number and ATM PIN, the system will display the account/s linked to the card number.
  5. Select a primary account from the accounts linked to the ATM Card.
  6. Fill up the online enrollment form and click Submit.
  7. Receive a confirmation email that your RCBC AccessOne enrollment has been activated. Enrollment done during banking days will be automatically activated within 24 hours.
    *NOTE: Weekend enrollment will be activated after 2 days.

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How will I know if my accounts are already enrolled?
RCBC AccessOne will not allow you to proceed in your enrollment if your account is already enrolled. A message of "Account already enrolled" will be displayed.

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Are there costs or fees to pay for using RCBC AccessOne?
Rizal Commercial Banking Corporation (RCBC) clients can access their accounts through RCBC AccessOne FREE of charge. There is no transaction fee for using the service except for special request like ordering for MANAGER’s CHECK, CHECKBOOK and STOP PAYMENT. Standard bank charges will be applied.

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What happens if I forget my user ID?
  1. Please visit your branch of account.
  2. Fill-out the Electronic Banking Complaints and Maintenance Form.
  3. Your branch of account will validate the Electronic Banking Complaints and Maintenance Form you submitted.
  4. Once the Electronic Banking Complaints and Maintenance Form is complete and accurate, it will be submitted to the RCBC Customer Contact Center.
  5. Your user ID will be sent to your RCBC AccessOne registered email address as soon as the RCBC Customer Contact Center retrieves it.
For further inquiries you may contact RCBC Customer Contact Center at (632) 877-7222

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What happens if I forget my password?
  1. Enter your user ID on the log-in page then click "Forgot your password"
  2. Provide the correct answer in the security question.
  3. Your new password will be sent to your REGISTERED email address in AccessOne.
For further inquiries you may contact RCBC Customer Contact Center at (632) 877-7222

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Tips for User ID and Password
During the enrollment process, you will be asked to create your own User ID and Password.
Follow the required format below:
• Your User lD should not contain special characters like "!,@,#,$,%,^,&,*,(,),_,+,-,=,{,},[,],:,;,”,’,|,\<,>,?~"
• Your Password should contain a minimum of 6 characters, and a maximum of 28 characters.
   Passwords are CASE SENSITIVE.

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Can I change my password any time?
To change your password please follow the instructions below:
• Log-in to RCBC AccessOne with your Current User ID and Password.
• Choose the "Profile Maintenance" menu.
• In the first space enter your current password and in the second space type your new password. Then re-enter your new password again in the next space. Click Ok.

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How do I ensure the security of my password?
Ensure the security of your password by doing the following:
  • Protect your password. Do not divulge them to others.
    Anyone from RCBC will never ask you for your password.
  • Commit your password to memory; never write it down.
  • Change your password whenever you feel that your password may be compromised.
  • Do not use passwords that can be easily guessed.
  • Always exit properly from RCBC AccessOne by clicking the Log-off button.

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What happens if I pick a user ID that is the same as another customer?
Because User IDs are the unique database identifiers, no two customers can claim the same ID. We prohibit new or "re-enrolling" users from taking an ID already assigned to another user, even if that user has been deleted or un-enrolled.

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How soon can I access my account information in RCBC AccessOne?
Once you received an activation email from RCBC AccessOne you will be able to login immediately and view your account information. Upon initial login, you'll be required to change your login and transaction password.

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How can I enroll my other RCBC account to RCBC AccessOne?
You can enroll other RCBC Accounts through the Profile Maintenance function of RCBC AccessOne, click Account Maintenance and enroll additional account. Additional Non-ATM Account requires branch of account approval.

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When I leave my RCBC AccessOne idle for a period of time, why do I need to login again?
As a security measure, RCBC AccessOne will be automatically log-out if you leave it idle for more than 5 minutes. However, you must always ensure to properly log-out after each Internet banking session.

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