Frequently Asked Questions (FAQs)

AccessOne Mobile for the iOS and Android

OUR EBANKING CHANNELS:

»  What is the RCBC AccessOne Mobile for the iOS?
»  What is the RCBC AccessOne Mobile for the iOS?



This facility is available to all RCBC customers. With Mobile Banking you can use your iPhone, iPad or iPod touch to easily check your balance, transfer funds between your RCBC Accounts, to your RCBC Savings Bank Account, or to other banks, pay your bills, communicate with the bank or find the nearest business centers and ATMs.



»  What is the RCBC AccessOne Mobile for the Android?
»  What is the RCBC AccessOne Mobile for the Android?



RCBC AccessOne Mobile for the Android is applicable for Android-powered devices. There are a range of smartphones that are compatible, such as Acer, HTC, LG, Motorola, Samsung, Sony Ericsson, and others. Check your device options to get more information.



»  What is RCBC AccessOne Mobile for JAVA? (The FAQ will not cover the JAVA App)
»  What is RCBC AccessOne Mobile for JAVA? (The FAQ will not cover the JAVA App)



RCBC AccessOne Mobile for JAVA is compatible with JAVA-enabled units. This service combines the latest innovations in banking and cashless transactions for both SMS and GPRS connections all in one downloadable application. This was the rebranded "iMobile" or "RCBC Mobile" app that was previously introduced. The application is compatible with units such as Blackberry, Nokia, among others.



»  Do you need to Register to use the RCBC AccessOne Mobile for iOS and Android?
»  Do you need to Register to use the RCBC AccessOne Mobile for iOS and Android?



No Registration needed. Just use your AccessOne Internet Banking User ID and Password to login to the application.




DEVICE INFORMATION:

»  Which devices are compatible with RCBC AccessOne Mobile for iOS?
»  Which devices are compatible with RCBC AccessOne Mobile for iOS?


iPhone
iPhone 3G
iPhone 3GS
iPhone 4
iPhone 4S
iPad 1
iPad 2
iPad 3 (The New iPad)
iPod Touch 1st Gen
iPod Touch 2nd Gen
iPod Touch 3rd Gen
iPod Touch 4th Gen (current)



»  Which devices are compatible with RCBC AccessOne Mobile for Android?
»  Which devices are compatible with RCBC AccessOne Mobile for Android?



There are a vast number of mobile phones compatible with the Android. Check your device options for more information.




»  What are the Functions available in RCBC AccessOne Mobile for the iOS and Android?
»  What are the Functions available in RCBC AccessOne Mobile for the iOS and Android?


  1. Locate the nearest branch/ATM - RCBC Mobile Banking allows customers to locate the nearest branch/ATM using the google map locator that gives you the actual location of the site including the landmarks.
  2. Locate the nearest branch/ATM - RCBC Mobile Banking allows customers to locate the nearest branch/ATM using the google map locator that gives you the actual location of the site including the landmarks.



»  What are the Functions available in RCBC AccessOne Mobile for the iOS and Android?
»  What are the Functions available in RCBC AccessOne Mobile for the iOS and Android?


  1. Locate the nearest branch/ATM - RCBC Mobile Banking allows customers to locate the nearest branch/ATM using the google map locator that gives you the actual location of the site including the landmarks.
  2. Account Inquiry - Your accounts are categorized per Account Type (e.g, Savings, Checking, Bankard) for easy checking of balance and account details. You can view all your enrolled accounts including Bankard.
  3. Online Statements - Online transactions can be viewed up to 30 records.
  4. Transaction History - You can request to send the copy of your transaction history to your e-mail.
  5. Instant Fund Tranfer - Funding your check on the go is more convenient by just typing in your beneficiary's account number and amount to be transferred.
  6. Load MyWallet Card - Loading of Mywallet can be done for FREE.
  7. Pay Your Bills - Access your most frequent billers (as registered in your AccessOne Internet Banking account) and non-enrolled billers.
  8. View FOREX Rates - Get your daily FOREX Rates straight from RCBC.
  9. Inquire Remittance - Check if your remittance has arrived with RCBC by placing in your transaction reference number.
  10. Request for Checkbook - Order more checkbooks without visiting your branch.





SECURITY:

»  Security Features
»  Security Features


  • This facility gives you confidence to manage your finances, knowing you have the same level of security as RCBC AccessOne Internet Banking
  • Your personal information is protected by advanced encryption technology to help prevent unauthorized access.
  • RCBC protects the privacy of your financial information.




ENROLLMENT PROCEDURES:

»  Pre-requisite: You need to be enrolled in AccessOne Internet Banking first before you can use the AccessOne Mobile for the iOS and Android facilities.
»  Pre-requisite: You need to be enrolled in AccessOne Internet Banking first before you can use the AccessOne Mobile for the iOS and Android facilities.




TO ENROLL IN ACCESSONE INTERNET BANKING

  1. Go to www.rcbc.com, select RCBC AccessOne and click Enroll Now.
  2. Select Enrollment of ATM Accounts.
  3. Read and accept the Terms and Conditions by clicking I Agree.
  4. Input Card Number and ATM PIN. The system will display the account/s linked to the card number.
  5. Select a primary account from the accounts linked to the ATM Card.
  6. Fill up the online enrollment form and click Submit.
  7. Receive a confirmation email that your AccessOne Internet enrollment has been activated.
For Non-ATM Accounts, Print and sign the accomplished form then submit to the branch of account for approval. Submission of the signed form shall be within 10 banking days from enrollment. Otherwise, your application for AccessOne will be cancelled.

For ATM Accounts, Enrollment done during banking days will be automatically activated within 24 hours. Weekend enrollments will be activated after 2 days.





DOWNLOAD AND INSTALLATION:

»  Download RCBC AccessOne Mobile for iOS
»  Download RCBC AccessOne Mobile for iOS



You can download your application through your Apple devices.

  • From your iPhone, click on the App store button.
  • Search "RCBC" to get the application.
  • Select the app, RCBC AccessOne Mobile for iOS and hit the "free" button, it will then change the "free" to "install".
  • Click again to install.
  • Confirm download by placing your Username and Password.
  • You can enter your username once and your iPhone will remember it, but it will require entering your password to secure your account.
  • Once your iPhone has started downloading the app, a status bar will show up to indicate how long it will take to download. Once it is complete, you can access your new app.



»  Download RCBC AccessOne Mobile for Android
»  Download RCBC AccessOne Mobile for Android



The user should have a Google Account in order to download applications to his/her mobile unit from the Android Market. RCBC AccessOne Mobile for Android is compatible with mobile devices powered by the Android OS (Operating System).

To Create a Google Account

  1. Visit http://accounts.google.com and click on "Sign up for a new Google Account."
  2. Input your desired User Name and this will be used as the sign-in for your account.
  3. Nominate a password and enter it twice to confirm.
  4. Choose your location.
  5. Place in your Birth Date.
  6. Type the Security Word Verification.
  7. Read through the Terms and Conditions and click on "I accept. Create my account." to process request.
From the Android Market direct to Mobile Unit
  1. Enable your 3G, EDGE or WIFI Access on your Phone
  2. Go to the Android Market App/ Google Play App on your mobile phone and Search for "RCBC."
  3. Select the RCBC App and select it. The details on the RCBC AccessONe Mobile will be displayed.
  4. To install the App, select the FREE button.
  5. Press OK to accept the permissions for the app, the item will start downloading immediately.
  6. Tap on the Application to Run.
  7. Use your AccessOne User ID and Password to begin the Application.



»  To Download updates on RCBC AccessOne Mobile for iOS
»  To Download updates on RCBC AccessOne Mobile for iOS



Usually, when you have Internet Access, your App Store icon within your mobile unit will inform you of the new updates. If not, keep posted on our RCBC Website for the availability of new versions of the application.



»  To Download updates on RCBC AccessOne Mobile for Android
»  To Download updates on RCBC AccessOne Mobile for Android



Usually, when you have Internet Access, your Android Market within your mobile unit will inform you of the new updates. If not, keep posted on our RCBC Website for the availability of new versions of the application.




OTHERS:

»  How do I add more accounts (Current, Savings, MyWallet, Bankard) in RCBC AccessOne Mobile for iOS and Android?
»  How do I add more accounts (Current, Savings, MyWallet, Bankard) in RCBC AccessOne Mobile for iOS and Android?



You need to log-in to your AccessOne Internet Banking to enroll new accounts.



»  How do I add more Frequent Billers in RCBC AccessOne Mobile for iOS and Android?
»  How do I add more accounts (Current, Savings, MyWallet, Bankard) in RCBC AccessOne Mobile for iOS and Android?



You need to log-in to your AccessOne Internet Banking to add new Frequent Billers.



»  How do I add more Frequent Beneficiaries in RCBC AccessOne Mobile for iOS and Android?
»  How do I add more Frequent Beneficiaries in RCBC AccessOne Mobile for iOS and Android?



You need to log-in to your AccessOne Internet Banking to add more Frequent Beneficiaries.