FREQUENTLY ASKED QUESTIONS» What is the RCBC MyWallet Visa card?
|What is the RCBC MyWallet Visa card?|
The RCBC MyWallet Visa card is a reloadable multi-purpose prepaid stored value card which offers the flexibility of managing your day-to-day financial transactions with the added convenience of access to the worldwide Visa network. With this prepaid stored value card, you spend only what you have loaded in the card, thus, preventing you from overspending!
You can also use your MyWallet Visa card to settle bills (i.e., Meralco, Globe/ Smart, credit cards, etc.) via cashless payments and may still perform usual transactions like an ATM card does.
|How do I avail the RCBC MyWallet Visa card?|
|Just visit any RCBC Branch nationwide. Simply fill-out the enrollment form, present one (1) valid photo-bearing identification card and pay the initial loading amount of Php50.00.|
|How does my RCBC MyWallet Visa card work?|
|Because it is a prepaid card, spending is limited to the amount of money you load in the card, thus, preventing you from overspending. Plus, because it carries the Visa logo, you can use it anywhere Visa cards are accepted worldwide. Each time you use your card, the purchase amount is automatically deducted from your MyWallet Visa card balance.|
|Where can I use my RCBC MyWallet Visa card?|
|Your MyWallet Visa card is accepted at over 70,000 Visa-accredited merchants and over 18,000 BancNet POS merchants in the Philippines. You can also transact at over 29 million Visa merchants and 1.4 million ATM locations worldwide. If you don’t see the logos, just ask "Do you accept Visa or BancNet cards?"|
|What transactions can I perform with the RCBC MyWallet Visa card?|
Through the MyWallet Visa card, you can perform the following transactions:
|Is there an initial load amount required to activate my RCBC MyWallet Visa card?|
|Yes. The cardholder is required to load Php120.00 upon purchasing the MyWallet Visa card to activate it. The Php100.00 is readily available for withdrawal.|
|Is there a required maintaining balance on the MyWallet Visa Card?|
|None. The cardholder may exhaust up to the last centavo of the card. However, a cardholder can only load up to Php100,000.00 per month regardless of how many MyWallet card he/she has.|
|Does a MyWallet Visa card earn interest?|
|The MyWallet Visa card and the value stored therein is not a deposit account. Thus, it does not earn interest and is not insured with Philippine Deposit Insurance Corporation (PDIC).|
|Loading and Withdrawal|
|Can my authorized representative withdraw over-the-counter on my behalf?|
|No. Only the cardholder can withdraw personally over-the-counter upon presentment of valid ID and the MyWallet Visa card.|
|Where can I load my RCBC MyWallet Visa card?|
Loading of additional value to the MyWallet Visa Card may be done through the following channels:
|Making a Purchase|
|How do I make a purchase with my RCBC MyWallet Visa card?|
For BancNet POS terminals: Key-in your PIN after the cashier swipes your card at the POS terminal;
For Visa-accepting merchants: Sign on the merchant sales slip/s or key-in your PIN when you purchase.
The purchase amount will automatically be deducted from your MyWallet Visa card balance. For international transactions, local currency of the place where the card is used shall be applied.
|What currency will be displayed / dispensed if I am transacting abroad?|
|If you’re using MyWallet Visa card abroad for purchases, inquiry or withdrawal, the local currency of the country where the card is used shall be applied. The conversion rate to be used shall be determined by the Visa International.|
|Is there a transaction charge each time I use my MyWallet Visa Card?|
|There are no transaction fees for purchases made at any BancNet or Visa accredited merchants. However, a minimum charge will be deducted from your card every time you withdraw from any non-RCBC, BancNet, Megalink, Expressnet or other Visa member bank ATM terminals. In addition, a convenience fee of Php10.00 will be charged every time you load your MyWallet Visa card regardless of the amount.|
|What should I do if my MyWallet Visa card is declined?|
|If a transaction is declined, the merchant will let you know. To avoid inconvenience, please keep track of your load balance by inquiring through the various channels mentioned above.|
|How long can I use my MyWallet Visa card?|
|You can make purchases using your MyWallet Visa card until the expiration date indicated on the face of the card. Once the card is expired, the account shall automatically be closed. Any remaining amount as of the expiration date can be claimed or transferred to a new MyWallet Visa card by visiting your branch of account.|
|What if my card gets captured at an ATM machine abroad? What should I do?|
|Captured Card Policy for internationally issued Prepaid Card is to cut/destroy the card and it should no longer be returned to the issuing bank. Hence, if your MyWallet Visa card gets captured abroad, replacement card should be requested immediately.|
|When is a MyWallet Visa card considered as inactive?|
|The MyWallet Visa card shall be considered inactive if there is no financial activity after twelve (12) consecutive months from its activation or the last transaction date. Inactive card is subject to a maintenance fee of Php100.00. Once the MyWallet Visa account is debited, inactivity will be lifted automatically. But, if no amount can be deducted from the MyWallet Visa card, cardholder must pay over-the-counter to continue usage of the card.|
|What is the number to call in case of problems / complaints?|
Any complaint / problem encountered can be reported to RCBC Customer Contact Center at 877-7222, Domestic Toll-free 1-800-10000-7222 and International Toll-Free IAC+800-8888-7222.