1. Accountholders who are unable to go home before the EMV Card replacement deadline may use RCBC’s Special Instruction / Authorization Form for their instructions to their nominated beneficiaries for their accounts. Please download Special Instruction / Authorization Form here

  2. The Special Instruction / Authorization Form may allow the accountholder to let their nominated beneficiaries transact on their behalf.

    • Over-the-counter withdrawal transaction (accompanied with withdrawal slip which can be viewed here).

    • ATM Pick-up (nominated beneficiary will claim the EMV Replaced card of the accountholder)

  3. It is important that all the fields in the Special Instruction / Authorization Form be filled-out clearly (especially the contact numbers of accountholder and beneficiary).

  4. Once properly accomplished, the accountholder shall send the scanned copy of the Special Instruction / Authorization Form via email to telemoney_csu@rcbc.com or customercare@rcbc.com. The accountholder shall attach their valid ID’s when sending the email to properly identify the client.

  5. The accountholder may indicate the preferred RCBC Business Center where the beneficiary will visit. If the preferred branch is not provided on the email, the RCBC Representative will coordinate with the beneficiary to identify if what is the nearest RCBC/RSB Business Center in their area.

  6. Once above information has already been gathered by the RCBC representative, he/she will promptly then turn over the Special Instruction / Authorization Form to the preferred Business Center to give it an advance notice of the beneficiary’s visit.

  7. The accountholder shall advise their respective beneficiary/ies to bring a copy of the accountholder’s valid ID (photocopy may do) and the beneficiary’s own valid ID’s for proper identification when visiting the Business Center. The RCBC representative shall also remind the beneficiary of the necessary items to bring when visiting the Business Center.

  8. The beneficiary may be allowed to open a TeleMoney Savings account using RCBC’s Special Instruction / Authorization Form as a form of a referral letter from TeleMoney. The beneficiary may deposit the money withdrawn from the accountholder’s account or to just simply open an account so the remitter may send their remittances to them directly.

  1. If their RCBC ATM magnetic stripe cards are with them (abroad), their accounts will still be active but the card activity will be prohibited. This means that they can still continue to receive their salaries on their RCBC accounts and may have the option to replace their cards as soon as they arrive in the Philippines. For RCBC MyWallet accountholders, their card and account number will be suspended (it is highly recommended that MyWallet accountholders will refer to option number 2).

  2. If OFW is unable to return to the Philippines to replace and may take quite some time, they must let their beneficiaries open an account with RCBC so to continuously receive allotment from the OFW. The OFW must inform their company’s payroll officer, HR officer or any authorized person from the company about the new account number of the beneficiary. The company must also have their own internal procedure.

  3. The OFW may email telemoney_csu@rcbc.com or customercare@rcbc.com with the complete contact details of the beneficiary (name, home address, email address, cellphone number, landline number and any similar information) and preferred RCBC BC to open an account so RCBC TeleMoney can assist your beneficiary. He/She should also bring 1 valid ID and proof of billing.

Note: Shipping accountholders, magnetic stripe cards can no longer be used for any transactions starting January 6, 2018.