Option A


(Applicable to ALL Land-based Telemoney Accountholders)


  1. If your RCBC ATM magnetic stripe card is with you abroad, your account will still be active but any card activity (i.e. ATM withdrawals) will be suspended. The branch shall advise beneficiary/ies to open new Telemoney account following existing Telemoney account opening procedures. Your beneficiary/ies cannot get the EMV card replacement for you. EMV card replacement can only be processed by branch if conducted personally by accountholder.

  2. After the beneficiary’s account has been opened, the branch shall advise the beneficiary to inform you, the remitter, to use the new account for your next remittance.


    For RCBC MyWallet accountholders, your card will be completely suspended. No activity will be allowed. The funds in RCBC MyWallet accounts can only be withdrawn personally by accountholder. The balance in your MyWallet accounts will be put in safekeeping until you can open a new account where we can transfer the funds or you may personally withdraw the funds upon your return to the Philippines.

  3. If you are unable to return to the Philippines to replace your card anytime soon, you must inform your beneficiary to open an account with RCBC to continuously receive any remittance, as your old card will be deactivated already.


Option B


Applicable ONLY to countries with RCBC Representatives/Marketing Development Officers (MDOs) – Hong Kong, Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Oman, Qatar, Greece

  1. The Special Instruction Form (SIF) may allow the accountholder to let their nominated beneficiaries transact on their behalf. You may download the form here. It is important that all fields in the Special Instruction Form (SIF) be filled out completely.

  2. Accountholder also needs to fill out the Customer Relationship Form (CRF) to ensure that both you and your beneficiary’s contact numbers are correct. You may download the Customer Relationship Form (CRF) here.

  3. Telemoney accountholder needs to personally approach the designated RCBC Representative/Marketing Officer to submit original copies of the required forms. Please see contact details of our Marketing Development Officers (MDOs) here. The accountholder needs to advise MDO of the following details:


    1. Full name of authorized representative,

    2. Authorized representative’s contact number,

    3. Authorized representative’s ID information (ID type and ID number).


    Please make sure to give the complete details of your authorized beneficiary/representative. Name should match that in his/her ID.

  4. MDO will also require you to sign a Specimen Signature Card.

  5. The accountholder may indicate the preferred RCBC Business Center your beneficiary will visit. If the preferred branch is not provided in the email, an RCBC representative may coordinate with your beneficiary to identify the nearest RCBC/RSB Business Center in their area.

  6. Once all information has been submitted to Telemoney Customer Service, the data will be transferred to preferred/nearest Business Center to give them advance notice of your beneficiary’s visit for faster processing.

  7. The beneficiary needs to bring a photocopy of accountholder/remitter’s valid ID and the beneficiary’s own valid ID for proper identification in order to conduct any transaction in the Business Center. The documents presented by beneficiary should match those declared and submitted by the accountholder to MDO.

  1. If your RCBC ATM magnetic stripe cards is with you abroad, your account will still be active but any card activity (i.e. ATM withdrawals) will be suspended. This means that you can still continue to receive your salary through your RCBC account and opt to replace your card as soon as you return to the Philippines. For those in countries with Marketing Development Officers (MDOs) present, you may also choose to do Option B under Guidelines for Land-based Accountholders Abroad.


    For RCBC MyWallet accountholders, your card will be completely suspended. No activity will be allowed. It is highly recommended that MyWallet accountholders refer to Number 2 below. The balance in your MyWallet account will be put in safekeeping until you can open a new account where we can transfer the funds or you may personally withdraw the funds upon your return to the Philippines.

  2. If you are unable to return to the Philippines to replace your card anytime soon, you must inform your beneficiary to open an account with RCBC to continuously receive allotment. You must inform your company’s payroll officer, HR officer or any authorized person of the company about the new account number of your beneficiary.


For any questions, concerns or clarifications, please feel free to contact Telemoney Customer Service:


Email Address: telemoney_csu@rcbc.com


Contact Numbers: 894-9000 local 1711, 1975, 3339, 9071, 9818, and 9819.


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