RCBC acknowledge the right of financial consumers to be protected at all times. We commit to deliver the fundamental values of transparency, professionalism, efficiency, responsiveness and highest quality of service possible. We value your complaints as they assist us to improve our products, services and customer service.
Visit any RCBC Business Center
Call your RCBC branch of account
Call our Customer Care Department at (02)877-RCBC (877-7222)
E-mail Customer Care at firstname.lastname@example.org
Send mail to :
Customer Care Department
27F RCBC Savings Bank Corporate Center
26th and 25th Streets, Bonifacio Global City
When we are investigating your complaint, we will be relying on the information that you will provide. We may need to contact you to clarify details or request additional information where necessary. To help us investigate your complaint efficiently, please provide the following information:
Preferred contact details
Nature/Subject of Complaint
Details of conversations you may have had with us that may be relevant to your complaint
Copies of any documentation which supports your complaint
RCBC is committed to resolving your issues at the first point of contact, however, this will not be possible in all circumstances, in which case a formal complaint process will be followed.
RCBC will acknowledge your complaint immediately upon receipt through phone, e-mail, in writing or as indicated in your preferred contact details above. Once it has been received, we will undertake an initial assessment within two (2) days. During the initial review, we may need to seek further clarification or documentation from you to assist us in resolving your concern.
Once we have finalized our investigation, we will advise you of our findings and any action we have taken within our committed turnaround time of nine (9) days.
Note however, that some matters may be more complex and may take a little longer to resolve, in which case we will keep you updated on the progress of your concern.
In cases where complaints were received by the business centers or business units but were referred to Customer Care Department, the update on the progress of the resolution will be the responsibility of the concerned business centers or business units.
Pursuant to BSP’s Consumer Protection Framework, RCBC shall exhaust all internal remedies available to address the issues raised.
If, for any reason you are not satisfied with our response or action, please feel free to provide your feedback as this would help us improve our service.
You may also seek assistance from BSP Financial Consumer Affairs Group at the following contact details below:
Financial Consumer Affairs Group
Central Supervisory Support Subsector
Supervision and Examination Sector
Bangko Sentral ng Pilipinas
5F Multi-Storey Building
BSP Complex, A. Mabini St., Malate, 1004 Manila
Trunkline : 708-7701
Direct Line : 708-7087
Fax Number : 708-7088