RCBC BOZ APP SERVICE TERMS AND CONDITIONS

RCBC Boz App Service
1. The RCBC Boz App (the “Service”) refers to the mobile application of the same name made available by Rizal Commercial Banking Corporation to its clients.
2. The Service allows entrepreneurs (“CLIENT”) to access their authorized and/or eligible RCBC deposit accounts online to perform and monitor financial transactions for their business.
3. By availing of the Service, the CLIENT agrees to the following terms and conditions and affirms his/her consent to the BANK’s Terms and Conditions for the account/s he/she enrolls to the Service and any other agreements and contracts which the CLIENT signed when he/she opened his/her account(s).
4. The term "CLIENT" hereunder will refer to all users of the Service.
Use of the Service
1. To access the Service, the CLIENT must install the Service’s mobile application to his/her mobile device/s, fill out the online enrollment form, accept these Terms and Conditions, and provide the necessary Security Information.
2. By registering to the Service, the CLIENT hereby warrants that all information he/she provides to the BANK are true, accurate, complete, and up to date. The CLIENT agrees that his/her use of the Service shall require the use of the email address and mobile phone number he/she supplied to the BANK upon the opening of his/her account/s. For this purpose, the CLIENT warrants and guarantees such email address and mobile phone number are valid, active, and within his/her sole control, upon his/her registration to the Service and during each use or access thereof. BANK shall be entitled to send all information, communications, and notices related to CLIENT’s enrollment to and use of the Service exclusively to such email address and/or mobile phone number. Any requests for the modification of such registered email address and/or mobile number shall conform to the BANK’s guidelines therefor and shall be strictly subject to the BANK’s prior consent and due diligence procedures.
3. The CLIENT hereby warrants that his/her access to the Service is for the sole and exclusive use of the CLIENT and that all transactions initiated or processed through the Service are exclusively for the business venture(s) owned and operated by CLIENT only.
Username and Passwords
1. The CLIENT shall designate a Username and Password (the "Security Information") for his/her use of the Service. The CLIENT acknowledges that such Security Information shall be unique to himself/herself and agrees to keep these strictly confidential at all times.
2. The CLIENT shall exercise reasonable care and diligence, and is responsible for the confidentiality of the Security Information. The CLIENT shall not disclose the Security Information to any person. Any information, instruction, or transaction sent, performed, or consummated through the use of CLIENT’s Security Information shall be conclusively presumed to have been executed and authorized by the CLIENT, the costs, if any, for which shall be charged to the CLIENT's account/s.
3. The CLIENT must immediately change his/her Security Information in case the confidentiality of such information is compromised or as may be directed by RCBC. The CLIENT may change his/her Security Information in accordance with the BANK’s policies and procedures: (1) by accomplishing the necessary forms and/or other requirements at his/her Branch of Account or any other Business Center as the BANK may authorize; (2) through the BANK’s Customer Care hotline; or (c) through the Service.
4. The CLIENT agrees that the entry of three (3) successive invalid or incorrect Security Information will deactivate the CLIENT's access to the Service, in which case, such access shall be restored only upon the BANK’s prior consent or by successfully completing the BANK’s procedures for the resetting his/her Security Information.
5. Upon each log-in, the BANK may require CLIENT to supply a One-Time Password ("OTP"). The OTP is a unique code that will be sent to the CLIENT's registered mobile number, which information may be needed to complete the log-in process.
Service Functionalities and Accounts Creation
1. The BANK shall determine the functionalities of the Services.
2. To register for the Service, CLIENT shall enroll a deposit account in his/her name which shall be the designated business account for the Service.
3. The bank may require creation of additional deposit account/s to facilitate CLIENT’s access to certain functionalities of the Service.
4. Such additional accounts shall be similarly governed by the terms and conditions applicable to CLIENT’s designated business account. In the event that the business account is closed, suspended, put on hold, or becomes dormant or restricted: (i) the additional accounts shall be similarly closed, put on hold, or become dormant or restricted and/or (ii) CLIENT’s access to the Service shall be terminated or suspended without any further notice, except where required by any applicable law, rule, or regulation.
5. Notwithstanding the foregoing, the BANK reserves the right to, from time to time, modify, supplement, suspend, or remove any feature or specification of the new account or any other portion of the Service, without any further notice to the CLIENT unless required by any applicable law, rule, or regulation.

Transactions
1. Account balance inquiry: Account information may indicate the balance as of system date or as of the last batch process, the schedule of which is determined by the BANK.
2. Transactions for the previous ninety (90) days from the current date may be viewed through the Service. For transactions that are not available through the Service, the CLIENT may request for a copy of the bank statement from his/her Branch of Account or any other Business Center as the BANK may authorize.
3. Beginning on the calendar month immediately succeeding the month of CLIENT’s registration to the Service, Transaction History of the CLIENT's enrolled account/s may be generated through the Service. The CLIENT may view the transaction history for the past years on a three-month basis using the custom period option.
4. Only cleared, available, and withdrawable balances may be used for all transactions conducted through the Service. In case of transactions chargeable against an account with insufficient balance, the BANK shall automatically cancel such transaction and shall have no obligation to inform the CLIENT of said cancellation and to make any further attempts to complete the same. The BANK shall not be liable for any failed transaction due to insufficient funds or CLIENT’s failure to abide the BANK’s transaction limits, cut-off periods, service fees, and other applicable policies for the same.
5. Fund Transfers: CLIENT may make fund transfers through the Service to other accounts for such lawful purposes as CLIENT may require, including but not limited to, payments for CLIENT’s business transactions or payroll disbursements. The CLIENT agrees (i) that all fund transfers initiated through the Service shall be subject to such transaction limits, cut-off periods, service fees, and other policies that may be imposed from time to time by the BANK and/or where applicable, by third party institutions involved in the processing of such fund transfers, such as, but not limited to, correspondent, intermediary, or receiving institutions and electronic funds transfer or financial transactions networks such as, but not limited to, PESONet, InstaPay, collectively, “Third Party Institutions”); (ii) in cases of funds transfers through an electronic funds transfer or financial transactions network, only account(s) maintained in participating or member banks or financial institutions of such network may become destination account(s); (iii) scheduled fund transfers shall be implemented by the BANK according to the schedule set by CLIENT in the Service, unless CLIENT cancels the same at least one (1) calendar day before the scheduled transfer date; (iv) in case of multiple fund transfers charged against one (1) source account, the balance of which is insufficient to cover all such fund transfers, the BANK, in its sole discretion, shall determine which fund transfer request to fulfill; (v) any requests to cancel, reverse, recall, or undo a fund transfer request shall be subject to the BANK’s discretion and/or the policies and procedures of the Third Party Institution involved. The CLIENT acknowledges that all fund transfer requests, except those via InstaPay, may be subject to further processing by the BANK. The Service may include a module that enables the CLIENT to monitor the status of his/her fund transfer transactions. The CLIENT acknowledges that all information provided to him/her through the Service shall be limited only to information available in the BANK’s records and shall not be deemed as (i) confirmations that the transferred funds have already been credited to the destination account or have already been withdrawn or otherwise received by the CLIENT’S intended beneficiary or recipient, which CLIENT shall independently verify at his/her own cost, and/or (ii) confirmations of any other information which are beyond the BANK’s control or access. The CLIENT agrees that the BANK shall have no liability whatsoever for any fund transfer that fails to conform to these terms and conditions or the instructions for such transactions indicated in the Service.
6. Bills Payment: The BANK shall execute and report payments made based on the biller name, reference number or account number, payor's name, amount and other details (as required by the biller) that the CLIENT entered during his/her transaction. Crediting and reporting of the payment to the biller is subject to the payment cut-off defined by the BANK for all online transactions. Payments made after the cut-off shall be considered payment for the following banking day. No bills payment transactions shall be allowed beyond the transaction limit. For scheduled bills payment, cancellations should be made at least one (1) calendar day before the scheduled payment date. The CLIENT agrees that in bills payment transactions, (i) the BANK shall act only as a payment platform for the CLIENT’s transaction with the biller, over which transaction the BANK shall have no control or participation whatsoever, and (ii) the BANK shall not be held responsible for discrepancies between the billing statement and the actual amount paid through the Service. Disputes, discrepancies or delays in payment caused by the CLIENT and/or the biller shall be resolved by the CLIENT and the biller without the involvement of the BANK. The BANK shall not be liable for the consequences brought about by the biller's policies on overdue, past due accounts and disconnection of services caused by the CLIENT's delayed payments. The bills payment arrangement between the BANK and the biller may be cancelled without prior notice of termination to the CLIENT. The BANK shall not be held liable to the CLIENT for the consequences of this termination. The BANK is authorized to disclose to the biller any information pertaining to the CLIENT's bills payment transaction done in the Service.
7. Transactions Using Third Party Software or Devices: The CLIENT agrees that the use of biometric information, digital codes (such as QR codes), password managers, or other Security Information storage applications in accessing the Service or completing any transaction in the Service shall depend on third party software and/or the capabilities of the electronic device used at the time CLIENT logs on to the Service and/or initiates the relevant transaction. The CLIENT acknowledges that such third party software computer or electronic device are owned or controlled by third persons which are distinct and separate and not in any way affiliated to or controlled by the BANK. The BANK shall have no liability for any loss or damage in relation to such biometric information, digital codes, third party software or electronic device.
8. Invoicing: The CLIENT may generate and issue an invoice through the Service. The CLIENT agrees that such invoice shall not be deemed as an official receipt and therefore may not be used to comply with CLIENT’s obligations to the Bureau of Internal Revenue and similar purposes.
9. Acceptance of Transactions. The CLIENT will accept full responsibility for all Transactions undertaken on or through the Service, such as deposits, withdrawals, payments, loans, check deposit, encashment, investments, placements, etc., which are deemed to have been processed with CLIENT's knowledge or by his/her authority on the time and date that they were undertaken. Transactions may now be undertaken in different business centers of RCBC. However, RCBC does not authorize Transactions undertaken outside bank premises, except for such exceptions as may be allowed by RCBC and as may be provided under the law. Any Transaction entered into with any bank personnel outside bank premises and not falling under lawful and/or policy exceptions shall not be recognized by RCBC and shall be deemed to have been entered into without the proper authority.
Fees
The CLIENT agrees to pay all relevant fees and charges prescribed by the BANK for the Service or any transaction available thereunder. Such fees and charges shall be automatically debited from any of CLIENT's account(s) enrolled in the Service as they fall due, without need of any further notice to or consent from the CLIENT. The BANK reserves the right to impose new fees and change existing fees in relation to the use of the Service. The BANK may give reasonable notice to the CLIENT of any such changes or new fees.
CLIENT's Responsibilities
1. The CLIENT shall immediately change any temporary password provided by the BANK. The CLIENT shall ensure that all Security Information are memorized and all documents containing information on the temporary password or any other Security Information are immediately disposed of.
2. The CLIENT shall provide such information as the BANK may reasonable require in order to provide the services hereunder. The CLIENT warrants that all information to be provided is accurate, complete and up to date.
3. The CLIENT shall keep all personal information private and shall not disclose the same to unauthorized persons.
4. The CLIENT shall keep records of his/her transactions, review and reconcile his/her transactions history details and statements for any errors. Unauthorized entries or transactions should immediately be reported to the BANK.
5. The CLIENT undertakes to notify the BANK immediately of any failure or delay in execution of any transaction or instruction through the Service, by writing, visiting, or calling his/her branch of account or the BANK’s Customer Care hotline.
6. The CLIENT undertakes and warrants that his/her use of the Service, specifically, any Check deposit requests or any payment, transfer, and/or receipt of funds, relate to legitimate and lawful transactions and does not and will not violate the applicable provisions of the rules of the Bangko Sentral ng Pilipinas, Anti-Money Laundering Act, its amendments and other pertinent laws, government rules or regulations.
7. The CLIENT agrees that any agreement, transaction, or business between him/her and any person/s other than the BANK, including all pertinent correspondence, offers, promises, and terms, shall be deemed a private contract strictly between you and such other person/s, notwithstanding CLIENT’s use of the Service to send or receive funds or payments to or from such third person/s and that, in case of any disputes in relation to such private contract, such dispute shall be strictly between CLIENT and such third person/s, and the BANK shall have no liability whatsoever to either party.
8. The CLIENT hereby authorizes the BANK or its duly authorized personnel to collect, process, verify, store and/or disclose his/her information to any of the offices, branches, units, subsidiaries, affiliates, agents, and representatives of the BANK, and third parties selected by any of them, wherever situated, for use in connection with: (i) account opening, maintenance, and/or operation; (ii) the collection, processing, verification and/or storage of any information provided by CLIENT to the BANK in relation to CLIENT’s account(s) or any transaction concerning the account(s); and/or (iii) the offer, delivery, or performance of any service or product to the CLIENT, (including data processing, profiling, analytics, and storage, anti-money laundering monitoring, reviewing and reporting, statistical, credit and risk analyses).
  
  Likewise, the CLIENT hereby authorizes the BANK or its duly authorized personnel to disclose to its foreign and local correspondent banks the information specified herein (and such other additional information provided to the BANK by the CLIENT) for purposes of satisfying the requirements of the latter in relation to the processing, anti-money-laundering monitoring review, investigation, and audit of the transactions on the CLIENT’s present and future accounts.
  
  Likewise, the CLIENT hereby authorizes the BANK or its duly authorized personnel to disclose to third party tie-ups and other institutions if the CLIENT avails of the BANK’s remittance channels.
9. It is agreed and understood that any disclosure of CLIENT’s account, transaction, or information due to CLIENT’s fault or negligence or by causes not attributable to the fault or negligence of the BANK, shall not be considered as, and cannot be the basis of prosecution for, any complaint for violation BANK of any law, rule, or regulation guaranteeing or protecting the secrecy and privacy of your accounts, transactions, and information in the BANK.
10. The CLIENT undertakes and warrants that he/she has previously secured the consent of his/her suppliers or other counterparties to the collection and processing of their personal information necessary to access and avail of the Service, wherein such consent must likewise be in accordance to the aforementioned laws, rules and regulations. In this regard, the CLIENT guarantees to observe the general data privacy principles and criteria for lawful processing, and have regard to the rights of his/her suppliers and counterparties as data subjects in accordance to the related legislations.
CLIENT's Liability
For Joint "or" accounts, enrollment of such account in the Service as Main Business Account shall be limited to the joint “or” co-depositor specifically designated as the primary or principal accountholder during the opening of such account, to the exclusion of all other joint “or” co-depositor(s). The term “CLIENT” as used herein, shall pertain to such primary or principal accountholder. Such CLIENT warrants and guarantees to the BANK that the enrolment of such joint “or” account in the Service as Main Business Account, as well as all transactions made using the Service is done with the consent and knowledge of all of his/her co-depositor(s). By initiating any transaction charged against such account in the Service, the CLIENT warrants to the BANK that his/her co-depositor(s) in such account are still living as of the time of each transaction. Joint "and" accounts, because of their nature, shall not be allowed access to the Service.
1. The CLIENT shall be responsible for all consequences arising from or in connection with his/her use of the Service, such as but not limited to, all transactions processed through the Service, whether or not processed with the CLIENT's knowledge or authority.
2. The CLIENT undertakes to ensure, and accepts full responsibility, for keying in the correct account number/s, amounts, and other pertinent details of the transaction/s initiated through the Service. In no case shall the BANK be liable for any erroneous transaction/s arising out of or relating to wrong or incomplete information supplied by CLIENT through the Service.
Liability for Phishing
The CLIENT is aware and understands that his/her Account may be compromised through phishing which will enable unauthorized person/s to withdraw money from his/her Account using the CLIENT’s Account information/details, Username or Password/s which the CLIENT may have provided through any of the following means:
1. Response to an email request for account information via a fake RCBC website; or
2. Use of email or internet facility (other than the secured RCBC website) through which the CLIENT provided account information; or
1. Any other analogous means/situations.
The CLIENT undertakes to cooperate, through all reasonable means, with the BANK's efforts to prevent phishing and, accordingly, the CLIENT shall exert all means to prevent disclosure of his/her Account details and information. The CLIENT acknowledges that he/she is responsible for any and all withdrawals from the Account that may result from phishing, and shall hold the BANK, its officers, directors and employees free and harmless against any and all losses damages, expenses, liability and costs of any kind arising therefrom, except if such losses directly arose from the Bank's sole fault or gross inexcusable negligence.
CLIENT's Breach
In the event that the BANK, in its sole discretion, discovers or suspects that the CLIENT has breached, or attempted to breach, any of these terms and conditions, the BANK may take all such steps and remedies as it deems appropriate, without need of any prior notice to CLIENT, including, without limitation: (a) investigate CLIENT’s use of the Service or his/her account/s, whether or not enrolled in the Service; (b) prevent, restrict, or suspend CLIENT’s access to the Service or any portion thereof; (c) reverse, suspend action on, unwind, or otherwise undo any transaction which constitutes, caused, or resulted in such breach and, where applicable, return the proceeds of such transaction to the remitter, depositor, or sender thereof; (d) refuse the opening of additional account/s in the BANK; (e) put CLIENT’s account/s on hold; (f) close CLIENT’s account/s.
The BANK's Liability
1. The BANK shall only be obliged to act on any instructions received with the use of the Security Information.
2. The BANK represents that it has applied a range of security controls to protect its system from unauthorized access. Nonetheless, the BANK makes no representations or warranties as to the security of any information, transaction, or instruction transmitted through the Service. The BANK shall not be responsible for any loss of security or information or any loss or damage suffered or incurred by the CLIENT arising from or in connection with such information, transaction, or instruction transmitted through the Service, notwithstanding the CLIENT’s use of any additional security protocols that may be requested or prescribed by the BANK.
3. Except if due to the gross negligence or willful default of the BANK, and only to the extent of direct loss and damage arising directly and solely therefrom or the amount of the transaction (whichever is less), BANK Indemnitees shall not be liable to the CLIENT or any other person for any loss or damage arising from or in connection with:
4. If, notwithstanding the foregoing, BANK Indemnitees become impleaded or otherwise involved any case, suit, action or proceeding of whatever kind or nature in relation to CLIENT's use of the Service and/or the actions of the BANK as regards the foregoing, CLIENT shall promptly and fully cooperate with BANK Indemnitees in such manner as they may require, including, but not limited to, the execution and/or delivery of any sworn statements, documents, materials, or testimony, verbal or otherwise. In relation to any such case, suit, action, or proceeding, CLIENT hereby waives any and all of his/her rights to confidentiality of his account, transaction, or personal information under Republic Act No. 1405 (The Law on the Secrecy of Bank Deposits), Republic Act No. 6426 (Foreign Currency Deposit Act of the Philippines), Republic Act No. 8791 (The General Banking Law), Republic Act 10173 (the Data Privacy Act of 2012), and any other applicable law, rule, or regulation which may now or hereafter be in effect, and authorize the BANK to make such disclosures as it may be deem necessary to protect its or CLIENT's interests, or which may be requested from it by any person, entity, court of law, and/or government office, agency, or representative.
5. The provisions of this Section shall survive the termination, suspension, or closure of CLIENT's account(s) or access to the Service.
Amendments
The BANK shall have the absolute discretion to amend or supplement any of the terms and conditions pertaining to the Service at any time, without need of any prior notice to consent from CLIENT, unless the same is required by any applicable law, rule, or regulation. The CLIENT is responsible for regularly reviewing these Terms and Conditions, including amendments, thereto as may be posted on the BANK's website or in the Service.

By continuing to use the Service, the CLIENT shall be deemed to have accepted any such amended Terms and Conditions. In case the CLIENT wants to discontinue using the Service, he/she may submit the relevant request to his/her Branch of Account, subject to the BANK's policies and procedures.
Privacy Policy
Pursuant to the Data Privacy Policy of the BANK , the CLIENT understands and agrees that the BANK may process the CLIENT's data for purposes not contrary to the Data Privacy Act of 2012, its implementing rules and regulations, and other issuances of the National Privacy Commission.
Miscellaneous
1. The CLIENT understands and agrees that, use of or connection to the internet is inherently insecure, and that such a connection provides an opportunity for unauthorized access by third parties to the CLIENT's computer systems, networks and any and all information stored therein. All information, transactions, and instructions, transmitted, processed or received through the internet is subject to unauthorized interception, diversion, corruption, loss, access, and disclosure. The BANK shall not be liable for any adverse consequences whatsoever on the CLIENT's connection to, or use of, the internet, and shall not be responsible for the CLIENT's use of an internet connection in violation of any law, rule, or regulation or violation of the intellectual property rights of another.
2. All records maintained by the BANK, whether in electronic or documentary form, of the CLIENT's information, transactions or instructions, and any other details in the availment of any other banking channel offered by the BANK, shall, as against the CLIENT, be deemed to be conclusive.
3. The BANK may suspend or withdraw the availability of the Service, or any feature or portion thereof, without need of any further notice to the CLIENT, for any reason whatsoever.
4. The BANK, at any time, may temporarily or permanently suspend, cancel, or terminate CLIENT's access to the Service or any portion thereof or any transaction or instruction initiated by CLIENT through the Service, with or without prior notice, if any of CLIENT's enrolled account/s in the Service account become closed, suspended, or mishandled BANK (the opinion of the BANK being conclusive in this respect) or for any reason whatsoever.
5. The CLIENT agrees that the BANK and its subsidiaries, affiliates, agents, representatives and authorized third parties may, from time to time, communicate with the CLIENT via Short Message Service (SMS), email, mobile push and pop-up notifications, and/or any other means that may become available in the future, for the purpose of sending reminders, notices, promotional advertisements and/or campaigns related to CLIENT's accounts, access to the Service, and/or other products and services.
6. The CLIENT hereby acknowledges and agrees that all notices, communication, and reminders sent to him/her through the Service, or to his registered email address or mobile number, shall conclusively deemed to have been received by him/her.
7. Each of the provisions of these Terms and Conditions is severable. If any or some of the terms and conditions is declared invalid or unenforceable, the rest of the provisions will not be affected thereby.
8. No failure to exercise and no delay in exercising, on the part of the BANK, of any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof, or the exercise of any other right or power. The rights and remedies herein provided shall be cumulative, may be exercised concurrently and shall not be exclusive of any rights or remedies of the BANK hereunder or granted by law.
Financial Consumer Protection
1. Consumer Assistance. CLIENT may send requests, feedback, complaints, inquiries or concerns about the Account/s or the service offering of RCBC including the use of E-Banking channels and related transactions shall be communicated to RCBC Customer Care via phone at +63-2-8877-7222, Domestic Toll Free No. at 1-800-10000-7222, International Toll Free No. at (International Access Code) +800-8888-7222, via e-mail at customercare@rcbc.com, or by visiting the Issuing Branch. For loans related issues and concerns, clients may reach Loans Customer Hotline at +63-2-8555-8772, Domestic Toll Free No. at 1-800-10000-8772, Collection Hotline at 8555-8703, via e-mail at RCBCCollections@rcbc.com or via weblink https://www.rcbc.com/consumer-loans-inquiries .
2. Handling of Complaint/s. All complaints shall be subject to a comprehensive investigation by RCBC in accordance with its established guidelines and procedures on complaints handling. RCBC shall notify the CLIENT of its findings or results of its investigation within reasonable time from the completion of the same. CLIENT agrees that such results and findings shall be final and conclusive whether such is for or against him.

CLIENT ACKNOWLEDGEMENT

By registering to the RCBC Boz App Service, you acknowledge that you have read and understood the foregoing, and that you agree to be unconditionally bound by such terms and conditions, and all amendments and additions thereof that the BANK may effect from time to time.