Customer Advisory: Updating Contact Information for Inward Fund Transfers (BSP Circular No. 1195)

Dear Valued Clients,

In accordance with Bangko Sentral ng Pilipinas (BSP) Circular No. 1195, which establishes enhanced standards for the processing and notification of inward electronic fund transfers (EFTs), RCBC is committed to ensuring the prompt and secure delivery of your transaction alerts.

To comply with these regulatory mandates and to guarantee that you receive real-time notifications for all incoming domestic transfers (including InstaPay and PESONet transactions), it is essential that your registered contact information remains accurate and up to date.

How to Update Your Records

If you have recently changed your mobile number or email address, or if you wish to verify your current details on file, please coordinate with us through either of the following channels:

  • Relationship Manager: Please reach out directly to your assigned Relationship Manager to facilitate the update of your customer information.

  • Branch of Account: You may visit your maintaining branch to submit an updated Customer Information Sheet (CIS).

Properly updated contact details ensure that mandatory transaction notifications are sent to the correct recipient immediately upon the crediting of funds to your account, thereby mitigating security risks and improving your overall banking experience.

We appreciate your cooperation and continued partnership.

For any questions or further clarifications, please do not hesitate to contact your Relationship Manager or our Customer Care team.