For banking-related concerns, call the RCBC Hotline

+632 8877-7222

 

For Domestic Toll Free
1-800-10000-7222

For International Toll Free
(International access code)+800-8888-7222

For RCBC Credit Cards
+632 8888-1888
Toll free: 1-800-10-888-1888
email@service.rcbcbankard.com

For other concerns / requests, you may send an email to customercare@rcbc.com or fill out the contact form below.

 

For Urgent Concerns: Your security is our top priority. If you are experiencing an emergency—such as a lost or stolen device, or if you spot an unauthorized transaction on your account—please call our Customer Care hotline right away.

Email Response Times: Please note that our email channels are not monitored for real-time emergencies. Email inquiries have a turnaround time of 3 to 5 working days, and we will do our best to get back to you within that window with a thorough resolution.

Note that we may require additional information or documents depending on your request.

 

By submitting this online form, I hereby authorize RCBC and its Affiliates, its employees, duly authorized representatives, and third party service providers, and consent to the use and processing of my personal information to contact me with marketing or promotional information regarding financial, insurance products and studies/surveys to be conducted by the Company through phone call, mail, email, SMS or any type of electronic message. This authorization and consent shall, unless earlier revoked by me, continue to have effect until expiration of the retention limit set by laws and regulations.
Submit Form