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1. What are the client requirements to be able to use this facility?
This facility allows clients to do online foreign exchange transactions between their FCDU/ PHP accounts enrolled in RCBC Online Banking.
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2. To whom will this facility be made available to?
This facility will be made available to all current and savings accountholders of RCBC who have enrolled their accounts to the said online platform. This feature is available whether their account is in Philippine Peso (PHP), U.S. Dollar (USD), Euro (EUR), Japanese Yen (JPY), and other foreign currencies*
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3. What are the client requirements to be able to use this facility?
To be able to use this facility, the client's Customer Information File (CIF) must be updated. The system automatically identifies if client’s Customer Information File is not updated. To update, client should visit any RCBC branch to update their information.
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4. What FX rates/quotes are used in this facility?
Current online foreign exchange rates are exclusive for RCBC Online Banking users.
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5. What dates/time would this facility be available?
The FX facility would be available from 9:00AM to 5:00AM the following day (except on weekends and Philippine holidays). Clients would be able to do foreign exchange transactions during this window time.
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6. Is there a limit to what clients can transact?
Yes. There is a daily FX transaction limit of USD 10,000 or its equivalent in other currencies.
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7. What are the procedures in conducting FX transactions:
For exchanges between two (2) FCDU accounts or from FCDU to PHP accounts: Go to www.rcbconlinebanking.com and login to your account Click on Online FX icon in the dashboard. Select the currencies and then enter the amount to be exchanged. Click compute to display equivalent value of the amount based on the current exchange rate. To agree with the rate, check the box that says “I agree with this rate” and then click on Next to transact. Select the applicable source and settlement account for the exchange and then click on Next. Confirm the transaction details. For PHP to USD or other foreign currencies Go to www.rcbconlinebanking.com and login to your account Click on Online FX icon in the dashboard. Select the currencies and then enter the amount to be exchanged. Click compute to display equivalent value of the amount based on the current exchange rate. To agree with the rate, check the box that says “I agree with this rate” and then click on Next to transact. Select Purpose of Foreign Exchange Purchase: If for Travel: Select the PHP account as source and the FCDU settlement account. Select preferred branch and date of withdrawal. Confirm the transaction details. If for Investment (Applicable for USD account only) Select the PHP account as source and the USD settlement account. Confirm the transaction and 90-day time deposit details.
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8. Can the transaction be cancelled?
The system processes the request immediately upon confirmation of FX transaction. As such, there will be no cancellation or reversal of the transaction once it has been processed.
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9. When conducting PHP to USD or other foreign currencies FX transaction, how does the following purpose for foreign exchange works?
Travel – Purchased currencies are required to be withdrawn by the client from his selected branch and on his specified date. Investment – (Currently available for USD only) Purchased currencies will be automatically placed into a 90-day USD Time Deposit and will automatically be credited upon maturity to client’s selected USD account.