RCBC uses stronger fraud detection for safer banking

Rizal Commercial Banking Corporation (RCBC) has strengthened its fraud detection and cyber risk management systems as financial scams continue to threaten the banking public, especially during the holiday season.

Jericho Konrad Uy, Head of Enterprise Fraud Risk  at RCBC, said the bank has deployed new Artificial Intelligence (AI) and Machine Learning (ML) tools designed to identify suspicious activities faster and block threats before they impact clients.

“Our investments in advanced fraud intelligence are actively transforming our defense framework. The new intelligence capability allows us to spot high-risk anomalies in real time and immediately neutralize known vulnerabilities,” Uy added.

This new capability makes RCBC a tougher target against sophisticated criminals by allowing it to identify, neutralize, and adjust controls.

The bank is executing a strategic shift from reactive, rules-based systems to proactive, AI- and ML-driven intelligence.

“Our focus is on smart, non-traditional technologies capable of detecting fraud faster and smarter by leveraging massive datasets. Our new systems, built on AI and ML, enable us to automatically detect subtle deviations in user behavior and transaction patterns that a static rule would completely miss,” Uy pointed out.

Unlike previous systems, which required manual updates, RCBC’s new models are designed to learn and adapt autonomously to evolving fraud tactics, ensuring the bank consistently stays ahead of the latest threats.

Uy said the biggest emerging risk is the weaponization of social engineering. Fraudsters are targeting human trust through spoofed SMS, deepfake voices, cloned websites, and forged documents.

These threats are made more difficult to track because stolen funds are quickly funneled through organized mule account networks.

To further strengthen protection of client accounts against phishing, authorized access and fraud RCBC Pulz will be moving to a single device login per account, starting January 5, 2026.This means RCBC Pulz accounts can only be accessed from one registered device. Any non-primary devices will automatically lose access on this date.

As the holiday season approaches and online transactions increase, RCBC strongly urges the public to exercise extreme caution. Be vigilant against social engineering tactics, never share your One-Time Password (OTP) or personal information, and only transact through the bank’s official channels.

Currently the 5th largest privately-owned bank in the Philippines, RCBC remains steadfast in its mission to safeguard every client’s financial journey. Recognized as Best bank for Customer experience and Best bank for Digital, the bank reaffirms its commitment to being a trusted and reliable partner dedicated to protecting what matters most: its customers.