WHAT DO I NEED TO KNOW?

Effective January 1, 2023, Malayan will undertake the role of ensuring that the Auto Loan Borrowers of the bank are compliant with the yearly updating of insurance coverage with the bank.

Who is Malayan Insurance?

Malayan insurance is a non-life insurance partner of RCBC. Malayan has been operating for more than 80 years and continues to be the no.1 insurance provider in the Philippines

Where can I request for an e-copy and details of my policy?

You may call Malayan’s Customer Hotline at 8628-8450 or email them at bancassurance@malayan.com

My insurance policy with Malayan is soon to expire, where can I request for an insurance quotation for the renewal?

You may call Malayan’s Customer Hotline at 8628-8450 or email them at bancassurance@malayan.com

What if my mode of payment for the insurance premium is via PDCs, what will happen to the checks I issued in favor of the bank?

The bank will continue to track the due date of the checks you issued and such will be remitted to Malayan once they have cleared. If unfunded, Malayan will call you to collect the amount due.

My PDCs need replenishment, how do I go about it?

Please have your PDCs payable to Malayan Insurance Inc. and coordinate the submission to Malayan Insurance by calling Malayan’s Customer Hotline at 8628-8450 or email them at bancassurance@malayan.com

What will happen if my current mode of insurance payment with the bank is thru RCBC ADA?

The bank will continue to debit your nominated RCBC account and payments will be remitted to Malayan. If unfunded, Malayan will contact you to arrange the collection of the amount due.

My insurance payment is part of my loan’s monthly amortization; do I need to do anything?

None. The bank will remit the funds to Malayan on your behalf, once collected.

Who should I talk to in case I have a payment or collection issue regarding my insurance premiums?

You may call Malayan’s Customer Hotline at 8628-8450 or email at bancassurance@malayan.com

Where and how can I file a claim against my insurance policy?

For filing of claims and to know the list of requirements, please email bancassurance@malayan.com or call Malayan’s Customer through the following contact number:

Area	Mobile Number
Head Office	09189928629 / 09189929685 / 09189928628
Metro Manila	09189928629
Mindanao	09189929685
South Luzon	09189928628
North Luzon	09189928557
Visayas	09998892378

Will there be any change on the bank’s insurance payment options?

1. For one-time full payment of premiums:

a. Pay at RCBC branches nationwide via over-the-counter Bills Payment. Please use the RCBC Green Bills Collection slip and follow the payment details below:

Biller: Malayan Insurance Co., Inc.

Account Number: (Policy Number) ____________

Holder: (Borrower's Name) ___________

Amount: ______________

Payment information: For Motor Car Insurance

b. Pay via RCBC Mobile / RCBC Online Banking via Bills Payment 

Biller: Malayan Insurance

Policy Number: _________

Policy Holder Name: __________

Period Covered: ___________

Premium Billing Ref: __________

Amount: Php_______

Remarks: _____________

c. Pay via PDCs with the following information:

Pay to the order of: Malayan Insurance Co., Inc.

*At the back of the check: For Motor Car Insurance (Your Loan Number / Policy number)

2. For monthly payment of Installment premiums

a. Enroll your insurance premium payments via RCBC Automatic Debit Arrangement (ADA)

b. Pay at RCBC branches nationwide via over-the-counter Bills Payment.

c. Pay via RCBC Mobile / RCBC Online Banking via Bills Payment option.

d. Submit your PDCs with the following information:

Pay to the order of: Malayan Insurance Co., Inc.

*At the back of the check: For Motor Car Insurance - (Your Loan Number / Policy number)

e. Use your RCBC Credit Card and pay in 3, 6, and 12 months at zero interest.

 

To know more please call Malayan’s Customer Hotline at 8628-8450