Online Checking Account Statements

Corporate Accounts FAQs

Q   :     What is an Online Statement?

A    :     Online Statement is a digital version of your checking account statement. Corporate clients, may access their online statements by enrolling their checking accounts in RCBC Online Corporate facility.

  • No existing RCBC Online Corporate access? Coordinate with your Relationship Manager or Branch of Account to facilitate your enrollment.

You may also email the following Company Information to RCBC Online Corporate Support team at business.solutions@rcbc.com.  Someone will get in touch with you to help facilitate your enrollment.

    • Company Name
    • Contact Person
    • Contact Number
  • With existing RCBC Online Corporate profile but checking account not yet enrolled? Enroll your Checking account through the following ways:
    • If you have a System Admin access - Go to the Administration Menu in the RCBC Online Corporate Navigation Pane (https://rcbconline-corporate.com/fo/login).
    • Coordinate with your Relationship Manager or Branch of Account to facilitate your enrollment.

 

Q   :     Why should I switch to Online Statement?

A    :     Online statement allows us to serve you better since these are:

  • You can view your account activity anytime, anywhere, without going to your Branch of Account
  • Only you can access your statements with your log-in credentials and an SMS-based one-time password (OTP)
  • Eco-conscious. You can reduce paper waste by accessing online statements in lieu of printed ones.    

 

Q   :     I already an RCBC Online Corporate profile. How do I add my checking account?

A    :     If you already have access to ROC, but have not added your checking account, you may do so by following these steps:

  1. Log in to your RCBC Online Corporate account – Using your System Administrator ID
  2. Under the navigation pane, click ‘Administration’.
  3. Select ‘Enrollment’ then ‘Enroll Own Accounts’.
  4. Click ‘Add Account’ button under ‘Savings/Checking Accounts’.
  5. Type 16-digit account number and click ‘Validate Accounts’.
  6. Once validated, a check will appear beside the account number. Click ‘Save’.
  7. Contact RCBC Online Corporate Support at (02) 8894-9188 or email via business.solutions@rcbc.com to request for approval.

 

Q   :     I already enrolled my checking account in RCBC Online Corporate. How can I view my statement online?

A    :     To view your statement, just follow these steps:

  1. Log In to your RCBC Online Corporate account.
  2. Go to Standard Services - click Transaction History.
  3. Select the Account Number then click “View Monthly Statement”.
  4. Select which Monthly Statement you want to view, then click the download button to generate PDF file.

Note:  Statement for the current month will only be available for viewing on the next calendar month. RCBC Online Corporate retains the SOA for the last 3 months

 

Q   :     Do I have to pay a fee to access Online Statements?

A    :     Accessing Online Statements is free. Just enroll your checking account in RCBC Online Corporate.

 

Q   :     Once enrolled, will my statements be available for viewing immediately?

A    :     Upon enrollment, you will receive an SMS and/or email notification, once your first statement is available for viewing online. Moving forward, you will be able to view online statements up to the last 3 months.

 

Q   :     Can I get my statements via e-mail instead?

A    :     The Bank is currently exploring the option to send a large amount of encrypted information via a secured e-mail facility. For now Online Statements may be viewed primarily through RCBC Online Corporate.

 

Q   :     I prefer printed Statements/I can’t access RCBC Online Corporate. Can I request for printed statements instead?

A    :     Printed statements may still be provided through the following means, which may be subject to fees:

Monthly Delivery to your Address

  • Visit any RCBC branch and request for monthly delivery of your statement via Mail (one-time request)
  • Subject to a fee of PHP 100.00 per statement (automatically charged to your account)

On-Demand Printing at Branch

  • Visit any RCBC branch and request for printing of your statement, as needed
  • Subject to a fee of PHP 300.00 per statement (to be collected upon request)

 

Q   :     Can I still request for printed statements even if I’m already enrolled in RCBC Online Corporate?

A    :     Yes. You may visit any RCBC branch and request for printing of your statement, for a fee of PHP 300.00 per statement.

 

Q   :     What happens if I do not enroll my checking account in RCBC Online Corporate?

A    :     Unless you request for printed statements via mail or at the branch, you will not receive a copy of your statement if you are not enrolled in RCBC Online Corporate.   Monthly, an SMS will be sent to your mobile number notifying you to view your account statement online.

 

Q   :     I already enrolled my checking account in RCBC Online Corporate but my statement is not available. Why can’t I view my statement?

A    :     Note that upon enrolment, your statements may not be available for viewing immediately. You will receive an SMS and/or email notification, once your first statement is available for viewing online. In case you encounter other problems in viewing your Online Statement, please send an email to RCBC Online Corporate Support at business.solutions@rcbc.com.