Q: How much will I earn per transaction?
A: You'll earn a commission for every QR withdrawal transaction processed through your QRCash service. Specific commission rates for RCBC QR withdrawals will be provided during your merchant onboarding.
Q: Do I need to buy special equipment?
A: No expensive equipment needed! RCBC QR withdrawals work through your mobile device using the QR code system. We'll provide you with QR standees and marketing materials at no cost.
Q: How long before I can start transacting?
A: Once approved as an RCBC QR withdrawal merchant, your digital QR code will be sent via email within 3 business days. You can start offering QR withdrawal services immediately—even before your physical kit arrives!
Q: What if I don't have a DTI permit?
A: That's okay! You can submit either a DTI permit, business permit (Mayor's permit), or barangay permit. Any one of these documents is sufficient.
Q: How much cash should I keep on hand?
A: This depends on your expected transaction volume and store capacity. Start conservatively and adjust based on actual customer demand in your area.
Q: Is QRCash safe and secure?
A: Absolutely! QRCash is built on the national QR Payment infrastructure with encrypted, digitally-verified transactions. All activities are recorded electronically for traceability.
Q: Can customers use different banking apps?
A: Yes! QRCash works with multiple mobile banking applications and e-wallets, making it convenient for various customers.
Q: What happens if a transaction fails?
A: If a transaction fails, no cash should be handed out and no amount will be deducted from the customer's account. The system ensures secure verification before completion.
Q: Can I still apply if my store is small?
A: Yes! Sari-sari stores and small businesses are welcome. As long as you meet the basic requirements and can provide cash-out services, you can apply.
Q: Where can I get help if I have issues?
A: Contact RCBC customer support or your designated merchant relationship officer for any technical issues, questions, or assistance.