RCBC Pulz will move to single device access effective January 5, 2026

(Article as of December 5, 2025)

As part of our efforts to strengthen the protection of your accounts against phishing, unauthorized access, and fraud, RCBC Pulz will be moving to a single-device login per account.

Starting 9:00 PM, January 5, 2026, you will only be able to access your RCBC Pulz account from one primary registered device. Any non-primary devices will automatically lose access on this date.

To prevent any inconvenience, from now until January 4, 2026, you can update/change your primary device through RCBC Pulz. 

Here’s how:

No action is needed if you are already using your preferred primary device.

We encourage you to review and update your device settings within the given period to ensure smooth and secure access to your account.

Frequently Asked Questions (FAQs)

Transition to Single-Device Mobile Banking Access

I. Understanding the New Security Policy

1. What is changing with the mobile banking app access?
We are enhancing our security by limiting your mobile banking access to a single, registered device only. This means you will need to choose one smartphone or tablet to be your primary banking device.

2. Why are you implementing a single-device policy?
This change, known as device binding, is a critical security upgrade. It links your account access directly to the unique hardware identifier of your chosen smartphone or tablet. This feature ensures that only your registered device can log into your account, providing significant protection even if someone manages to obtain your username and password, unless you intentionally authorize or give physical access to your registered device.

3. When are you implementing a single-device policy?
The single-device policy will be implemented on January 5, 2026, Monday at 9:00pm Philippines. Please make sure that you’ve set your primary device before then.

4. What happens to the devices I currently use for mobile banking?
Only the primary device will remain registered while all other previously registered devices will be automatically deregistered and will no longer be able to access the app. The device where you will first login prior to enrollment will be considered your Primary device.

5. Will this affect my Online Banking access on a desktop computer?
No. This policy applies only to the mobile banking application. You can still log in to our full website: (https://www.rcbconlinebanking.com/web/lg/Login/Index) using a desktop or laptop computer.

Note: Your account can be active on either the web or the mobile app, but not both simultaneously. If your account is already logged in via web then you are unable to log in via mobile and vice versa.

6. What would I do if I were unable to set my primary device?
If you were unable to set your primary device, then the first device you successfully log into will automatically be registered as your primary device.

II. Managing Your Registered Device

7. How do I check my registered devices?
The first device you successfully log into will automatically be registered as your primary device. We recommend using the device you use most often and keep most secure.

The following steps will help you check your primary device:

Once you have tapped my registered device button, you are now able to check and see your current registered device. There is also an option to delete your registered device.

8. I already have multiple devices (smartphone, tablet) registered to RCBC Pulz, what are the steps I need to take to switch from multiple devices to just one preferred smartphone OR tablet?

Since the primary device will be the only registered device here are the following steps to make a non primary device the primary device:

9. What if I want to access my RCBC Account while my registered device is still in the 24 hours holding period?
If your registered device is currently in the 24 hours holding period, you may still be able to do your online banking transactions in your RCBC Account via log in to our full website (rcbconlinebanking.com) using a desktop or laptop computer.

10. What if my registered device is lost or stolen?
If your registered device is lost or stolen, you must take immediate action:

Contact our dedicated customer care service via email: customercare@rcbc.com or our contact center at +632 8877 RCBC (7222) to be able to assist you to instantly deactivate the device's access to your mobile banking account.

Once the device is deactivated, you can follow the new device registration process on your replacement device.

11. What if I lose access to my mobile number?
Due to access being linked to the device hardware and not just the mobile number, losing your mobile number or e-sim/sim card does not compromise your banking app. Any transaction that you will be done in the mobile banking app will have push prompt or biometrics if enabled as your verification process.

Please contact our dedicated customer care service via email: customercare@rcbc.com, & contact no. +632 8877 RCBC (7222) to be able to assist you in changing your mobile number.

III. Troubleshooting and Next Steps

12. Is there any holding period for a new device registration?
Yes. For your protection against fraudsters, any time you successfully register a new device, a 24-hour cooling-off period will be enforced.

13. Does this single-device policy guarantee my account is 100% safe from fraud?
While device binding is a powerful security measure that makes remote access via stolen credentials significantly harder, no single defense is 100% foolproof. This change protects you from scammers/fraudsters logging in from an unauthorized device. However, you must still remain vigilant against sophisticated scams like malware, social engineering, and remote access attacks that might target your registered device. Always follow secure banking practices and never share your device or credentials.

14. I use the registered device security feature. What kind of fraud should I still watch out for?
While device binding blocks unauthorized logins from other devices, you must remain vigilant against attempts to compromise your registered device itself. Be alert for:

15. What should I do if my registered device is lost or stolen?

16. What is the most important rule for protecting my mobile banking access?
Under no circumstances should you ever share your One-Time Password (OTP), security codes, or PIN with any third party. RCBC or RCBC Credit will never contact you by phone, SMS, or email to request your confidential credentials (including passwords, codes, PINs, or OTPs).

17. All things considered, what exactly do I need to do on or before January 4, 2026 to ensure seamless transition to the single device policy?
Please ensure you have set the correct primary device before the date of the single device policy implementation. To set the correct primary device please follow the step by step process of “I already have multiple devices (smartphone, tablet) registered to RCBC Pulz, what are the steps I need to take to switch from multiple devices to just one preferred smartphone OR tablet?” on question # 14.

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