Do you have a fraud concern?

Here are ways to reach us.

Suspect your account is compromised? Call our hotline immediately.

Got a query with your account? Email us here.

Need to submit documents for your existing dispute case? Fill up form here.


Know more about the common tactics of scammers and how to avoid them.

With the rise of online scams, it is important for you to know how to keep your accounts protected. In this video, we will show you the most common tactics of fraudsters to scam people. So whether you are a beginner or a pro online user, this video is for you! #DontGetFooled

Here are ways to avoid getting scammed through phone call, text, email, etc. 

What to do when you suspect a fraud

  • 1

    Do not engage

    Received a suspicious text, email or call?

    Do not entertain the caller or do not click anything in the text message or email. Block the sender or the caller. 

  • 2


    To make sure your account is not compromised, update all your passwords especially your online banking credentials. 

    TIP: Use an alpha-numeric combination with at least 10-12 characters for your password and update it regularly.

  • 3


    Once you're done securing your account, report the incident to RCBC Customer Care at 8877- 7222.